HealthEquity and Further

Acquisition

• How does this affect me?

  You should not have any immediate changes or disruption to your account(s) or service. You will continue accessing your account, as you do now, through either the Further or HealthEquity websites. We will share additional information about any updates to current products or processes well in advance of any changes.

• How does this change benefit me?

  Adding Further enables HealthEquity to add partner private-label branding and website technology and product offerings, while giving our partners and clients expanded choices and increased capabilities to ultimately deliver more value to your members and employees.

Support

• Will customer service phone numbers stay the same?

  Yes. For now, all customer service phone numbers at both HealthEquity and Further will remain the same.

• Will the way I receive service change?

  We are committed to meeting and exceeding your service expectations. Your service and experience should remain the same. You will be notified of any changes before they occur.

• Where will the primary service center be located?

  HealthEquity has service centers in Draper, UT, Irving, TX, and Seattle, WA while Further has service teams in Orlando, FL and Eagan, MN.

• What is the future for service delivery for the combined company?

  We are actively engaged in delivering the exemplary service and speed to resolution you expect. Our goal is to implement a coordinated service model to ensure you receive the best service possible.

• Will my Open Enrollment (OE) 2021 be impacted by the acquisition?

  HealthEquity: No. Our top priority throughout the integration is to continue to deliver the remarkable service you expect from us and provide you more solutions from the combined organization.

  Further: No. Our goal remains the same: Increase your participant enrollment in benefits programs for OE 2021. You can continue to work with your support contacts to access any current OE materials.

Account Access

• I have accounts at both companies. How should I access my account?

  You can continue accessing your account as usual through separate websites as you do now. You will be notified of any changes before they occur.

• Can I still access my account at Further?

  Yes. You will be able to access your account as usual.

• Will there be fees associated with my account change?

  No. You will continue with the same fee structure you have currently. If there are any fee changes associated with your account change, we will notify you in advance.

• Will members have to do anything to maintain their service?

  No. There will not be any changes to services members currently receive as a result of the acquisition. If changes are needed in the future, you will be notified before they occur.

Product Solution

• Will products remain the same?

  Yes. HealthEquity will add new products and capabilities. Our product portfolios will remain the same with HSAs, FSAs, HRAs, COBRA, well-being and commuter accounts and more until we are fully integrated. Once Further is fully integrated HealthEquity will also be able to provide VEBA benefits as well as partner private-label branding and portal capabilities, DCAP, AAP and many other programs. We look forward to keeping you informed of any updates along the way.

• When can I expect a combined website?

  Migration timelines will be determined once we have completed a thorough evaluation of all our platforms and what is required for migration onto or off of those various platforms.

Service and Operational

• Will I get a new debit card?

  No. Members will continue using their current HealthEquity or Further debit card. We will communicate well in advance if any debit card changes occur.

• Will open enrollment plans change?

  No. Current open enrollment plans will remain as scheduled